top of page

Terms & Conditions

Best of the West Trades

Effective Date: 14th October 2026

Welcome to Best of the West Trades. By using our website and services, you agree to these Terms and Conditions.

1. About Us

1.1 These Terms apply to services provided by Jaxon Maximilian Higham trading as Best of the West Trades (ABN 98 224 153 287) ("we", "us", "our"), operating in Perth, Western Australia.

​

1.2 We provide:

  • Handyman services directly to customers; and

  • Referral services connecting customers with independent third-party contractors.

2. Scope of Services

2.1 Handyman Services. We provide repair, maintenance and installation work that does not require specialist licensing under Western Australian law. This can include small jobs close to the licensing boundary, where we are confident we can complete them safely and to a proper standard.

​

2.2 If a job turns out to be larger, riskier or more complex than first described, or to need a licensed tradesperson, we may stop work and refer it to a suitable contractor. We will explain why and talk through your options before going further. Work completed up to that point is payable.

​

2.3 Referral Services. For work that needs a licensed or specialist contractor, we act as a referral and introduction service only. We connect customers with independent contractors.

​

We do not:

  • Employ referred contractors;

  • Supervise contractor work; or

  • Act as the builder, project manager or principal contractor (unless explicitly agreed in writing).

3. Independent Contractors

3.1 All referred contractors are independent businesses. By accepting a referral, you engage directly with the contractor. The contractor is responsible for:

​

  • Work quality;

  • Licensing compliance;

  • Insurance;

  • Safety and workmanship; and

  • Any warranty they owe you.

 

3.2 Before we refer a contractor, we ask them to confirm they hold the licences and insurance needed for the work, including public liability insurance, and we check their licence details. We also follow up with you after the quote and after the job. We make reasonable efforts to recommend reputable contractors but do not guarantee their work.

​

3.3 If you have a problem with a referred job, please raise it with the contractor first and let us know. We will follow up where we reasonably can, and may review or remove contractors who do not meet our standards.

4. Quotes and Payments

4.1 Referred jobs. Quotes for contractor work are between you and the contractor. Each quote and invoice will show the contractor's price and a separate line for the BOTWT coordination fee (see section 5), together with the total you pay. You pay the contractor directly.

​

4.2 Other than the BOTWT coordination fee, we are not responsible for contractors' pricing, variations or disputes.

​

4.3 Handyman services. We may quote without a site visit, based on the information and photos you provide. If the job differs from what was described, we will tell you and give you an updated quote before continuing. Variations are agreed before the work is done. Quotes are valid for the period stated on the quote. A deposit may be required for larger jobs, and we will tell you before you book.

​

4.4 Weekend work and emergency call-outs are available at an additional charge, which we will tell you before you book.

​

4.5 We email invoices as PDFs. Payment is due within 24 hours of the invoice for new customers and within 7 days for returning customers, unless we agree otherwise in writing. We accept tap-to-pay, bank transfer and PayID.

5. BOTWT Coordination Fee

5.1 For referred jobs, the contractor adds a BOTWT coordination fee of 10% to their normal price. It is shown as its own line on the contractor's quote and invoice and is included in the total you pay.

​

5.2 The fee covers us selecting and checking contractors, introducing them to you, and following up with you. You pay it to the contractor with the job price, and the contractor passes it to us. We do not charge you any other referral fee.

​

5.3 If the scope or price of the job changes, the fee changes to 10% of the revised price, and the contractor should give you a revised written quote before going ahead.

6. Liability and Complaints

6.1 To the maximum extent permitted by law, we are not liable for:

​

  • Contractor workmanship;

  • Delays or project outcomes on contractor jobs; or

  • Damage caused by third-party contractors.

 

6.2 We carry out our handyman work with reasonable care and skill. If something we have done fails because of our workmanship, we will return and correct it at no charge, unless the failure results from a limitation we told you about or a recommendation you chose not to take.

​

6.3 To the extent the law allows us to limit our liability for failing to meet a consumer guarantee for our handyman services, our liability is limited to supplying the service again or paying the cost of having it supplied again.

​

6.4 Complaints. Please tell us promptly by email or phone. We assess each complaint fairly on its merits and use it to improve how we work.

​

6.5 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded.

7. Customer Responsibilities

7.1 You agree to:

​

  • Provide accurate job descriptions and photos;

  • Ensure safe access to the property;

  • Tell us about known hazards (for example asbestos, pets or unsafe areas);

  • Obtain necessary approvals (for example strata or landlord); and

  • Not engage in unlawful or unsafe activities.

8. Cancellations

8.1 Please give at least 24 hours' notice to cancel or reschedule a handyman booking. Late cancellations or missed appointments may incur a fee, which we will tell you when you book.

​

8.2 Contractor cancellations are subject to the contractor's terms.

9. Website Use

9.1 You agree not to:

​

  • Submit false or misleading job requests;

  • Use the website for unlawful purposes; or

  • Attempt to interfere with website functionality.

10. Privacy and Communications

10.1 We collect and use personal information to respond to job requests, quote, schedule and invoice work, connect you with contractors, and follow up afterwards.

​

10.2 For referred jobs, you agree we may give the contractor your name, contact details, property address and job details.

​

10.3 You agree we may contact you after a quote or job, including by SMS, to follow up and to ask for a review. You can tell us at any time if you do not want to be contacted this way.

​

10.4 We may take photos of the property before and during work for records and quality. We will not use photos for marketing without your permission.

​

10.5 Please refer to our Privacy Policy  for full details.

11. Intellectual Property

All website content, branding and materials are owned by Best of the West Trades and may not be copied or reproduced without permission.

12. Changes to Terms

We may update these Terms. The version in force when you submit a job request or book a job applies to that job. Updated versions are posted on our website.

13. Governing Law

These Terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction.

14. Contact Us

Jaxon Maximilian Higham trading as Best of the West Trades, ABN 98 224 153 287

Perth, Western Australia

Email: info@bestwesttrades.com.au

Phone: 0409 881 970

15. Important Acknowledgement

By submitting a job request or using our services, you acknowledge that:

  • Best of the West Trades may act as a referral service only for certain jobs;

  • Contractors are independent and not under our control;

  • Referred quotes include a separate BOTWT coordination fee of 10%; and

  • You enter into agreements with contractors at your own discretion.

bottom of page