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Refund Policy

Best of the West Trades

Effective Date: 24th March 2026

Best of the West Trades (“we”, “us”, “our”) is committed to providing reliable handyman services and connecting customers with trusted contractors. This Refund Policy outlines when refunds may apply.

1. Overview

Our services fall into two categories:

  1. Handyman Services (performed directly by us)

  2. Referral Services (work completed by independent contractors)

 

Refund eligibility depends on the type of service provided.

2. Handyman Services (Direct Work)

If you are not satisfied with handyman services performed by us, please contact us within 7 days of job completion.

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We will:

  • Assess the issue; and

  • Offer to rectify the work where reasonable

2.1 Customer Satisfaction
2.2 Refunds

Refunds may be provided where:

  • The service was not completed as agreed; or

  • The issue cannot reasonably be rectified

 

Refunds are limited to the amount paid for the service.

2.3 Exclusions

Refunds will not be provided where:

  • The issue arises from factors outside our control (e.g. existing structural issues)

  • The customer has requested work against our advice

  • Damage occurs after job completion due to misuse or third parties

3. Referral Services (Contractor Work)

Best of the West Trades acts as a referral and introduction service only.

  • We do not provide refunds for work completed by third-party contractors

  • All payment arrangements are between you and the contractor

  • Any disputes, refunds, or claims must be directed to the contractor directly

 

We will, however:

  • Assist in facilitating communication where reasonable

  • Review contractor performance within our network

4. Deposits and Cancellations

  • Deposits (if applicable) may be refundable if cancellation occurs at least 24 hours in advance

  • Late cancellations may result in a cancellation fee

4.1 Handyman Bookings
4.2 Contractor Bookings

Cancellation and refund terms for contractor work are subject to the contractor’s own policies.

5. Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law.

Nothing in this policy excludes your rights under Australian law, including guarantees that services will be:

  • Provided with due care and skill

  • Fit for purpose

6. How to Request a Refund

To request a refund or raise a concern, please contact us with:

  • Your name

  • Job details

  • Description of the issue

  • Supporting photos (if applicable)

7. Contact Us

Best of the West Trades
Perth, Western Australia

Email: [Insert Email]
Phone: [Insert Phone]

8. Policy Updates

We may update this Refund Policy from time to time. The latest version will be published on our website.

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