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Privacy Policy

Best of the West Trades

Effective Date: 24th March 2026

Best of the West Trades (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. What Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

  • Name

  • Phone number

  • Email address

  • Suburb/location

  • Job details and descriptions

  • Photos you upload (e.g. images of work required)

1.2 Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage data (via cookies and analytics tools)

2. How We Collect Information

We collect information when you:

  • Submit a job request through our website

  • Contact us by phone, email, or online forms

  • Interact with our website

3. How We Use Your Information

We use your personal information to:

  • Respond to your job requests

  • Provide handyman services

  • Connect you with relevant contractors

  • Communicate with you about your enquiry

  • Improve our website and services

  • Maintain records for business and legal purposes

4. Disclosure of Information

4.1 Contractors

If your job requires a contractor, we may share your information with trusted third-party contractors to provide quotes or services.

4.2 Service Providers

We may share your information with third-party service providers who assist with:

  • Website hosting

  • Analytics

  • Communication tools

4.3 Legal Requirements

We may disclose your information if required by law or to protect our legal rights.

5. Independent Contractors

Contractors we refer are independent businesses.
Once your information is shared with a contractor, their own privacy practices apply.

We encourage you to review their policies where applicable.

6. Cookies and Website Tracking

We may use cookies and similar technologies to:

  • Improve website performance

  • Understand user behaviour

  • Enhance user experience

You can disable cookies through your browser settings.

7. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

 

However, no system is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to or correction of your personal information by contacting us.

9. Retention of Information

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal obligations

10. Marketing Communications

We may contact you regarding:

  • Your job request

  • Our services

 

We will not send unsolicited marketing communications without your consent.
You can opt out at any time.

11. Third-Party Links

Our website may contain links to third-party websites.


We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time.


The latest version will always be available on our website.

13. Contact Us

Best of the West Trades
Perth, Western Australia

Email: [Insert Email]
Phone: [Insert Phone]

14. Complaints

If you believe your privacy has been breached, please contact us.
We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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