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Privacy Policy

Best of the West Trades

Effective Date: 14th October 2026

Jaxon Maximilian Higham trading as Best of the West Trades (ABN 98 224 153 287) ("we", "us", "our") respects your privacy and handles your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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This policy explains how we collect, use, disclose and protect your information.

1. What Information We Collect

1.1 Information you give us

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  • Name, phone number and email address

  • Property address or suburb

  • Job details, descriptions and access information (for example gate codes, pets, known hazards)

  • Photos and videos you send us (for example images of the work required)

  • Feedback and reviews

  • Messages you send us by phone, SMS, email or online forms

 

1.2 Information we create when we work for you

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  • Quotes, invoices and payment records (we record that you paid and how, but we do not store your card details)

  • Photos taken at your property before, during and after work

  • Notes about the job, including follow-up and aftercare

 

1.3 Automatically collected information

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  • IP address, browser type and device information

  • Website usage data (via cookies and analytics tools)

2. How We Collect Information

We collect information when you:

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  • Submit a job request, quote request or sign-up form on our website

  • Contact us by phone, SMS, email or social media

  • Book or receive our services

  • Visit or interact with our website

 

We may also receive information about a referred job from the contractor, such as quote and completion status.

3. How We Use Your Information

We use your personal information to:

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  • Respond to your job requests and prepare quotes

  • Provide handyman services, schedule work and issue invoices

  • Refer you to suitable contractors and coordinate the referral

  • Follow up after quotes and jobs, including asking for feedback or a review

  • Keep records for business, tax and legal purposes

  • Improve our website, services and quality

  • Send you updates and offers, if you have agreed to receive them (see section 10)

4. Disclosure of Information

4.1 Contractors. If your job needs a licensed or specialist contractor, we give the contractor your name, contact details, property address and job details so they can contact you and quote. The contractor may tell us about the status of the quote, the job and payment so we can follow up with you and manage the referral.

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4.2 Service providers. We may share information with providers who help us run the business, such as website hosting, email and messaging tools, scheduling, payment and invoicing, accounting and analytics. They may only use it to provide their services to us.

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4.3 Legal requirements. We may disclose information where the law requires it, or to protect our legal rights.

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4.4 Overseas disclosure. Some of our service providers store data on servers outside Australia, including our website platform. We take reasonable steps to make sure those providers handle your information appropriately.

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4.5 We do not sell your personal information.

5. Independent Contractors

Contractors we refer are independent businesses. Once your information is shared with a contractor, their own privacy practices also apply. We encourage you to ask for their privacy policy.

6. Cookies and Website Tracking

We may use cookies and similar technologies to:

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  • Keep the website working properly

  • Understand how visitors use it

  • Improve your experience

 

You can disable cookies in your browser settings, although parts of the site may not work as well.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using password-protected systems and limiting who has access. No system is completely secure, so we cannot guarantee absolute security. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

8. Access and Correction

You may ask us for access to, or correction of, your personal information by contacting us. We will respond within 30 days.

9. Retention of Information

We keep personal information only as long as we need it to provide services and meet legal obligations. Business and tax records are generally kept for up to 7 years. When we no longer need information, we delete or de-identify it.

10. Marketing Communications

10.1 We may contact you about your job request, quote or booking, and to follow up afterwards.

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10.2 We will only send you marketing, such as offers or newsletters, if you have agreed to receive it, for example by joining our mailing list or ticking a box on a form.

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10.3 You can opt out at any time by using the unsubscribe link, replying STOP, or contacting us. We will act on your request promptly.

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10.4 We will not use photos of your property or home in marketing without your permission.

11. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always on our website.

13. Contact Us

Jaxon Maximilian Higham trading as Best of the West Trades, ABN 98 224 153 287

Perth, Western Australia

Email: info@bestwesttrades.com.au

Phone: 0409 881 970

14. Complaints

If you think your privacy has been breached, please contact us. We will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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